Privacy Policy

Pro Pitch Football ("we", "us", "our") is committed to protecting your personal data in accordance with the Privacy Act 2020 and applicable New Zealand privacy legislation. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and place orders.

We collect the following personal information:

• Account information: Full name, email address — collected when you create an account or place an order.
• Order information: Shipping name, address, city, postal code, phone number (if provided), order items, quantities, and transaction total.
• Cart & pre-order data: Product selections, sizes, and quantities added to your cart or submitted as a pre-order.
• Product notification subscriptions: Your email address — collected only when you choose to subscribe for updates about a "Coming Soon" product. We use this solely to notify you when that specific product becomes available.
• Custom size enquiry submissions: Your name, email, club/team, desired size, quantity, and message — collected only when you submit a custom or bulk-size enquiry via the product page.
• Technical data: IP address, browser type, and usage data collected automatically when you visit our site.

We use your personal information for the following purposes:

• To process and fulfil your orders, including delivery of purchased products.
• To communicate with you about your orders, shipping updates, and pre-order allocations.
• To notify you when a "Coming Soon" product you've subscribed to becomes available for purchase.
• To review and respond to your custom size and bulk-order enquiries.
• To manage your customer account and order history.
• To improve our products, services, and website functionality.
• To comply with legal obligations, including record-keeping for tax and accounting purposes.

We process your personal data on the basis of your consent (when you place an order or create an account) and for the performance of a contract (to fulfil your purchase). We may also process data where required to comply with legal obligations.

We share your personal data with the following third-party service providers, only to the extent necessary to process your order:

• Stripe — payment processing. Your card details are handled directly by Stripe and are not stored on our servers.
• Google Workspace SMTP — transactional email delivery for order confirmations, shipping notifications, and routing your custom size enquiry to our admin team.
• Courier / shipping providers — to deliver your order, we share your name and delivery address.

We do not sell, rent, or trade your personal data to any third party for marketing purposes. Your "Coming Soon" subscription email is used solely to send you a launch notification and is not shared with any third party.

We retain your personal data only for as long as is necessary to fulfil your orders and to meet our legal and accounting obligations under New Zealand law (generally up to 7 years for tax records). After this period, your data is permanently deleted or anonymised.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment card data is never stored on our servers — all payment processing is handled securely by Stripe in accordance with PCI-DSS standards.

Under the NZ Privacy Act 2020, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to deletion: You may request that we delete your personal data, subject to lawful retention requirements (e.g. tax records).
• Right to object: You may object to certain processing of your data, such as marketing communications.
• Right to withdraw consent: You may withdraw your consent to data processing at any time.
• Right to unsubscribe: If you've subscribed to a "Coming Soon" product notification, you may request removal from the list at any time by replying to the confirmation email or contacting us at the details below.

To exercise any of these rights, please contact us at the details below. We will respond to your request within 30 days.

Our website uses essential cookies to enable core site functionality, such as your shopping cart and login session. These cookies are necessary for the site to function and do not contain personally identifiable information beyond your session identifier. We do not use advertising or tracking cookies.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date below indicates when this policy was last revised. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: