SHIPPING & RETURNS

1. SHIPPING ZONES

We ship to all physical addresses within New Zealand. Orders are dispatched via tracked courier. Shipping rates are calculated at checkout based on your delivery address and order size.

2. PROCESSING & DISPATCH

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are dispatched on the next business day. Once your order has been shipped, you will receive an email with a tracking number.

3. DELIVERY TIMES

• •New Zealand (tracked courier): 2–5 business days
• •Rural / PO Box addresses: 4–7 business days
• •International shipping is not currently available.

4. ORDER TRACKING

A tracking link is emailed to you once your order has been dispatched. You can track your parcel directly through the courier website using the tracking number provided.

5. RETURNS POLICY

We offer a 14-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

6. HOW TO RETURN AN ITEM

To initiate a return, please follow these steps:

• •Email support@propitchfootball.com with your order number and reason for return.
• •Wait for a Return Authorisation (RA) number — we will reply within 1 business day.
• •Package the item securely and include the RA number on the outside of the parcel.
• •Post the item to: Pro Pitch Football Returns, Christchurch, New Zealand (full address provided with your RA).
• •Refunds are processed within 5 business days of receiving the returned item.

7. EXCHANGES

To exchange a product for a different size or variant, follow the returns process above and place a new order for the desired item. We do not hold stock for exchanges — a refund will be issued and you can reorder at your discretion.

8. REFUNDS

Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.

9. FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a free return label and send a replacement or issue a full refund, including return shipping, at your preference.

10. PRE-ORDERS

Pre-order items have separate shipping timelines based on the stock arrival date shown on the product page. You will receive a courier ETA email once the stock arrives and your pre-order is allocated. Pre-orders cannot be cancelled once stock has been allocated.